Helping business owners run a smoother operation, behind the scenes and in front of their customers, through operations management, administrative support, client experience and content.
After 11 years in customer-facing corporate roles, including the last four in financial services, I chose to combine the organisational and communication skills I'd built throughout my career with a passion for creativity.
Today I support beauty, wellness and service-based businesses with the operational side of running things, client experience, administrative support, and the content that keeps their audience engaged.
That covers the practical, behind-the-scenes work: client communication and check-ins, payment processes and admin systems, alongside the content, community management and customer outreach that keep a business visible and connected.
As a trained Mental Health First Aider, I bring a calm, thoughtful and professional approach to every interaction, whether that's a difficult conversation about a payment, planning content or representing your brand online.
My goal is simple: to take the day-to-day running of your business off your plate, so you have more time to focus on the parts only you can do.
LKM Fitness Coaching
Hired as Client Experience & Content Manager, supporting Lauren across the operational and content side of the business. On the operations and client experience side, this covers chasing overdue payments, building a clear process for payment contact, escalating overdue accounts through debt management, drafting client contracts, and weekly customer outreach and check-ins. On the content side, I create carousels for Instagram Stories and posts, put together transformation posts using clients' own photos, and come up with new ideas to keep the audience engaged and showcase client progress.
- Client experience & content manager
- Payment chasing & debt management process
- Contract creation
- Weekly client check-ins
- Instagram carousels & Stories
- Photo & video content
The Beauty Shack by Amanda
Part-time content support covering feed posts, before/after content, promotional graphics and Stories. Ran a giveaway for the account to boost visibility and give back to Amanda's customers.
- 13.6K monthly profile views
- Giveaway campaign
- Created branded graphics
- Story content
King Skincare
Founded and ran this studio's entire online presence, covering treatment ads, educational posts, Stories, and client results content, while also managing bookings, inbox and diary by hand. Built and run solo, alongside a full-time job in financial services.
- Built brand identity
- Managed bookings
- Educational content
- Customer communication
- Before & after content
Electravision (UK) Ltd
Took this on in July 2026 to build a stronger social presence for this family-run company across LinkedIn and Facebook, bringing the accounts up to date, sharing more day-to-day work, and supporting outreach to new clients.
Discovery Call
We'll discuss your business, goals and where you need support.
Strategy
I'll create a tailored plan covering the operational, client experience and content support you need.
Creation
Content is designed, written and scheduled for approval.
Management
I handle the day-to-day admin, client communication, payments and content while you focus on growing your business.
Monthly Review
We'll review performance and refine the strategy.
I genuinely love helping small businesses grow, because I personally understand how much heart goes into building one.